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CONSUMER COMPLAINTS AGAINST MORTGAGE BROKERS, MORTGAGE BANKERS AND STATE SAVINGS BANKS DOING BUSINESS IN TEXAS You have the right to file a complaint against a state savings bank, mortgage broker or mortgage banker if you feel you have been wronged in any way regarding your financial dealings and or transactions. On the homepage of this website (left side), click on the “Complaints” button. Read and follow the instructions carefully. If you have any questions or if any clarification is needed, please contact us at www.sml.state.tx.us/contacts.html, fax us at (512) 475-1360, call the number(s) furnished at the bottom of the instructions page, or at our toll free Consumer Hotline, (877) 276-5550. Of particular interest to those wishing to file a complaint against a mortgage broker, the Texas Department of Savings and Mortgage Lending maintains the Mortgage Broker Recovery Fund to make payments of certain types of judgments against a mortgage broker or sponsored loan officer. Not all claims are compensable and a court must order the payment of a claim from the Mortgage Broker Recovery Fund before the claim may be paid. For more information about the Mortgage Broker Recovery Fund, please consult subchapter F of the Mortgage Broker License Act “Statutes and Regulations” link found under statutes www.sml.state.tx.us/Stats&Regs.html.
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